Zeetbazz Privacy Policy

01 Who We Are

Zeetbazz is an online gaming platform operated for members in Bangladesh. When this Privacy Policy refers to "Zeetbazz", "we", "us", or "our", it means the Zeetbazz platform and the team responsible for operating it.

Zeetbazz acts as the data controller for the personal information you provide when you register and use our platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

If you have any questions about how Zeetbazz handles your personal data, you can contact us at any time at [email protected]. Our support team is available 24 hours a day, seven days a week, and communicates in both English and Bangla.

02 Data We Collect

Zeetbazz collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification providers when required. Here is a breakdown of the categories of data we collect:

Zeetbazz does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

03 How We Use Your Data

Every piece of data that Zeetbazz collects is used for a specific, legitimate purpose. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how Zeetbazz uses your personal information:

• Account Management: To create, maintain, and secure your Zeetbazz account, including verifying your identity and processing login requests.
• Payment Processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the Zeetbazz support team.
• Legal Compliance: To meet our obligations under applicable anti-money laundering regulations, age verification requirements, and other legal duties.
• Platform Improvement: To analyse how members use Zeetbazz so we can fix issues, improve features, and develop new games and services.
• Fraud Prevention: To detect and prevent fraudulent activity, collusion, bonus abuse, and other prohibited conduct on the Zeetbazz platform.
• Responsible Gaming: To monitor gaming patterns and identify members who may need support, and to enforce self-exclusion and limit requests.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from Zeetbazz.

04 Legal Basis for Processing

Zeetbazz processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing that is required to fulfil our obligations to you under the Zeetbazz Terms and Conditions — for example, operating your account and processing payments.
• Legal Obligation: Processing that is required to comply with applicable laws — for example, identity verification under anti-money laundering regulations.
• Legitimate Interests: Processing that is necessary for Zeetbazz's legitimate business interests, such as fraud prevention and platform security, provided those interests are not overridden by your rights.
• Consent: Processing that is based on your explicit agreement — for example, sending you marketing communications. You may withdraw consent at any time.

05 Cookies and Tracking

Zeetbazz uses cookies and similar tracking technologies to make the platform work properly and to understand how members use it. A cookie is a small text file placed on your device when you visit the Zeetbazz website or use the app.

Zeetbazz uses the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics Cookies: Help Zeetbazz understand which pages and features are most used, how long members spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences — such as your preferred language or display options — so you do not have to set them again each time you visit.
• Marketing Cookies: Used only if you have opted in to receive personalised offers. These help Zeetbazz show you relevant promotions based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Zeetbazz platform.

06 Sharing Your Data

Zeetbazz does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely.

• Payment Processors: bKash, Nagad, Rocket, and any other payment providers integrated with Zeetbazz receive the transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC providers receive your identity documents and personal details when verification is required. These providers are bound by strict data processing agreements.
• Technology Partners: Cloud hosting, platform infrastructure, and security service providers who support the operation of Zeetbazz may process data on our behalf under data processing agreements.
• Regulatory Authorities: Zeetbazz may be required to share data with government agencies, law enforcement, or financial regulators where required by applicable law or a valid legal order.
• Fraud Prevention Networks: In cases of suspected fraud or money laundering, Zeetbazz may share relevant data with industry fraud prevention bodies to protect the platform and its members.

All third parties who receive data from Zeetbazz are required to implement appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

07 Data Security

Zeetbazz takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and Zeetbazz is encrypted using TLS 1.2 or higher.
• Personal data stored on Zeetbazz servers is encrypted at rest using AES-256 encryption.
• Access to member data is restricted to authorised personnel on a strict need-to-know basis.
• All internal access to personal data is logged and subject to regular audit.
• Zeetbazz conducts regular security assessments and penetration testing of its platform infrastructure.
• In the event of a data breach that poses a risk to your rights, Zeetbazz will notify affected members and relevant authorities as required by applicable law.

08 Data Retention

Zeetbazz retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for up to five years after account closure, as required for legal and regulatory compliance.
• Transaction Records: Financial transaction data is retained for a minimum of five years in accordance with anti-money laundering regulations.
• Identity Documents: KYC documents are retained for the period required by applicable regulations, typically five years from the date of verification.
• Support Communications: Records of support interactions are retained for up to two years to assist with dispute resolution and quality assurance.
• Technical and Usage Data: Anonymised analytics data may be retained indefinitely. Identifiable technical data is deleted within 12 months of collection.

When data is no longer required, Zeetbazz securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 Your Privacy Rights

As a Zeetbazz member, you have a number of rights in relation to your personal data. Zeetbazz is committed to honouring these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact the Zeetbazz support team at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

The Zeetbazz platform is strictly for adults aged 18 and over. Zeetbazz does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on Zeetbazz, please contact us immediately at [email protected] and we will investigate and close the account promptly.

Zeetbazz uses age verification checks during the registration process to prevent underage access. Any account found to belong to a person under 18 will be closed and any funds held will be returned to the payment source after investigation.

11 Changes to This Policy

Zeetbazz may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, Zeetbazz will notify you via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how Zeetbazz protects your information.

Continued use of the Zeetbazz platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using Zeetbazz and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Zeetbazz handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.

You can reach us at [email protected] or via the live chat feature available on the Zeetbazz platform. Our team is available 24 hours a day, seven days a week, and can assist in both English and Bangla.